Return Policy:
All surfboards sales are final with no returns, nor any exchanges are offered.
Damage Policy:
If your surfboard becomes damaged from shipping, you must contact me by Phone or Email, to begin the "Damaged-Boards Claim process".
Once approved, please provide the following:
- Multiple photos and/or videos of the damaged area(s) on the surfboard.
- Multiple photos and/or videos of the damaged areas(s) on the shipping box.
- Proof of purchase/receipt from repair facility.
- Multiple photos and/or videos of the repair quality.
Statement of Completed Damaged-Boards Claim, signed and submitted via email between both parties.
If you do not have a ding repair facility available, you can purchase a ding repair kit, and we will reimburse you.
Lost or Stolen Boards:
Our main carrier for shipping is provided by UPS. If the board becomes lost or stolen, you have to contact UPS and file a claim.